Rock & CD/DVD/Online Access Sales Policies

By ordering anything from this website you agree to these policies. Before you get disillusioned, remember that I have policies like this to protect YOU and ME from any expectations either of us may have that can't be met. And before you go somewhere else, ask yourself "Do they even have a sales policy?" If the answer is NO, then caveat emptor, my friend! ("buyer beware" for those of you who weren't forced to take Latin in Catholic high school like I was!)

  1. I have a $25 minimum order before shipping & handling charges are applied. In addition there is an S&H minimum charge of $4.00; I'll calculate the estimated total before I get back to you with a total for your order. If you order less than $25 worth of material, I will ask you to order more material to make up the difference or request a refund. If you don't reply, I won't keep begging you to order more. You will have to request a refund from PayPal.

  2. I do not ship outside the US except for OreRockOn Rock Dig Locations DVDs and CDs. I have had unending problems with international shipments, so I simply won't do it anymore. Shipping & handling charges are almost always $10.00 per 18 lbs. for a flat rate priority mail box, or $14.00 per 28 lbs. for a large flat rate box (these weights are approximate). I do not use shipping insurance; if you want your shipment to be insured you need to request it.

  3. If you can't communicate with me via email, please don't order anything from this website. This especially applies to those of you using email filters to catch spam (and those of you who have ISPs who do so); if they are set up incorrectly or too strictly, you will never see my emails, which is a bad thing. Especially if you order online acces to the Rock Dig Location information. If I can't send you a user ID and password, then I can't give you access to the site. I will ask you once to reply to an email from me. If you don't reply, I won't keep begging for an answer from you. You will have to request a refund from PayPal.

  4. If you send an email to any address other than the one that can be found on numerous pages on this website (it is encrypted for a reason), I might not ever reply. If you paid through Paypal, reply to their confirmation email, and I will always get it. Emails sent to any other addresses will most probably be rejected by my ISP's extremely efficient SPAM filter. Sorry. but I get upwards of 150 SPAM emails each and every day, that's over 50,000 pieces of junk a year, and I refuse to waste hundreds of hours wading through them to find the couple dozen that are legit.

  5. I do not accept returns or offer refunds. If you don't like your material, I am sorry, but I am not a business and therefore cannot afford shipping something two ways and then eating that cost plus refunding the cost of the item. if the package disappears, and you didn't want to use Priority Mail, then chalk it up to our wonderful USPS. The 0.0000001% of packages sent that disappear into thin air must include something like 99% heavy boxes. Think about it.

  6. I don't sell junk (if you want junk, go shop on eBay). My prices are cheap but they aren't wholesale or garage sale prices for a reason. If I collected junk my yard would be buried in rock. If I keep it then I would use it myself; if I find junk in my buckets later on I give it to my local rock club for tumbler fodder. Same goes for slabs, especially obsidian. If I see color and pattern in the slab I will sell it to you; if I don't it goes in the donations box. I am sorry if you can't see sheen in obsidian slabs or rough; I saw it, I judged it to be representative of the material or better, and that's why I sold it to you.

  7. I cannot adhere to PayPal's 6 Business Days Policy! It takes time to custom cut slabs and preforms. Please do not expect your custom cut pieces to ship less than one or two weeks after I receive payment from you. I have been burned too many times to custom cut anything until I am paid for the material (see below). I have a real job just like you; I work 40+ hours a week and what little time I have left over usually goes to filling rock and CD orders. <rant on>Hey PayPal, what if someone ordered a custom car? By your moronic policy it would have to be built, shipped, and have arrived at the customer's door in SIX DAYS! WAKE UP!<rant off>

  8. I am not responsible for your not following the instructions on the order page or clicking at random on the PayPal cart buttons. If you don't know what preforms or slabs are, if you don't understand ordering by the square inch, or know the difference between rough, slabs, and preforms, then please ask first. If the quantity available says "sold out", I have none, and ordering it won't do you much good if I don't have any. If it says "ask", then please ask before you click. Asking saves everyone time and aggravation.

  9. If I screw up, which has been known to happen (I once sent a box of seed potatoes by mistake to someone expecting Holley Blue!), I will make it right at no additional cost to you. These situations include: wrong material, missing items, and wrong order.

  10. If I decide to refund your money via PayPal for any of the reasons in #8 above, I will send you exactly the amount that you sent me. If PayPal decides to take more fees out of the transaction then by all means please feel free to take it up with them.

To OreRockOn!

Copyright © 2004 - 2008

Tim Fisher

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